Support

Contact

Questions, bugs or ideas? Write to us and we’ll get back to you.

How do I restore Gram Plus on a new phone?

Open Gram, go to Settings → Gram Plus and tap Restore. Use the same Apple Account you bought it with.

How do I cancel my subscription?

Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose Gram Plus. Cancel at least 24 hours before the current period ends.

Where are my downloaded files?

In Gram, tap the download button in the toolbar. Your files also appear in the Files app, under On My iPhone → Gram.

Why does a site say "Downloads not allowed"?

Some websites don’t allow their media to be saved, and Gram respects that. The video keeps playing in the page.

Do downloads continue when I leave Gram?

With Gram Plus, yes: close Gram or lock your phone and downloads carry on. On the free plan they pause when you leave Gram and continue when you come back.

How do I turn off crash reports?

Settings → Privacy → Crash reports. Reports never contain the sites you visit or the files you download.